Last updated: June 4, 2026
This is a courtesy translation. The binding version of these Terms is the Spanish one; in case of discrepancy, the Spanish text prevails.
These Terms and Conditions (the "Terms") govern the contracting and use of the Meembly service by the customer who signs up through the online registration form and expressly accepts this document (the "CUSTOMER" or the "Club").
The Meembly service is provided by Samarluan S.L., with tax ID ESB67684753, registered office at Avenida de los Apóstoles nº3, 1ºB, 28011 Madrid, España, and contact email legal@meembly.com (the "PROVIDER" or "Meembly"). Signing up and paying through the platform imply full and unreserved acceptance of these Terms and of the Privacy Policy, which forms an inseparable part of them.
Meembly is a software-as-a-service (SaaS) platform for loyalty, engagement and customer relationship management for clubs and businesses. The Service may include, depending on the plan and add-ons contracted: a points, rewards and tiers programme; check-in and digital card (including Apple Wallet and Google Wallet); email campaigns and automations; WhatsApp suite; events; coupons; CRM and management dashboard; and integration with third-party platforms such as Playtomic.
The specific scope is that of the plan (Club, Community or others) and the add-ons selected by the Club in the sign-up form. Meembly reserves the right to evolve, improve or modify the Platform features provided this does not entail a substantial reduction of the contracted Service.
The contract takes effect when the Club accepts these Terms, completes sign-up and the subscription payment is confirmed. The subscription has the chosen frequency (monthly or annual) and renews automatically for equal periods, unless cancelled.
The Club may cancel the renewal at any time from its dashboard or by writing to facturacion@meembly.com, at least thirty (30) days before the start of the next billing period. Cancellation takes effect at the end of the period already paid, with no right to a refund of started periods. Unless expressly stated, there is no minimum commitment, without prejudice to the commitments tied to specific discounts or promotions.
The price is the one indicated for the plan and add-ons contracted in the sign-up form, plus VAT or other applicable taxes under current law. Payment is taken recurrently and in advance via the payment gateway (Stripe), with the payment method provided by the Club, who expressly authorises such charges until cancellation.
Prices may be updated annually in line with CPI and, in general, with thirty (30) days' notice for any other fee change, which the Club may reject by cancelling before it takes effect. Promotions and coupons apply according to their conditions; on expiry, the standard rate in force applies.
Non-payment entitles Meembly to suspend the Service after a grace period and, if it persists, to terminate the contract. In the event of a returned or unpaid charge, the resulting costs will be thirty euros (€30.00) plus VAT, borne by the Club.
The Club undertakes, and is solely responsible, to:
The Club will hold Meembly harmless against any third-party claim (including from its End Users or authorities) arising from a breach of the obligations in this clause.
The Club expressly authorises Meembly to access, connect to and integrate with the third-party platforms it uses or connects —in particular Playtomic, as well as Syltek or other booking, payment or management systems— for the purpose of providing the Service. This authorisation includes, without limitation, obtaining and using access credentials, keys and API permissions, and synchronising and processing the necessary information (bookings, matches, players, spend and associated data).
The Club represents and warrants that it is entitled to grant such access and for Meembly to process that data on its behalf. Meembly does not control the third-party platforms and will not be liable for the interruptions, restrictions, changes of terms, outages or discontinuation those third parties impose, nor for their impact on dependent features.
Regarding the End Users' personal data, the Club acts as Data Controller and Meembly as Data Processor, under art. 28 GDPR. This clause, together with the Privacy Policy, governs that processing.
At the Club's request, a specific data processing agreement (DPA) may be signed which will prevail, where applicable, over this clause.
The WhatsApp suite and other features run on third-party platforms (WhatsApp/Meta and email providers) beyond Meembly's control. Meembly will not be liable for the interruptions, restrictions, blocks or account suspensions those third parties decide, nor for the deliverability of messages or emails.
The Club is responsible for complying with the WhatsApp Business and Meta policies, and for having its End Users' opt-in. Misuse (for example, non-consented bulk sends) may lead the provider to block the account, without any liability for Meembly. The accounts and groups the Club creates on those platforms are its property.
The Platform, the software, its code, design, trademarks, trade names and know-how are the exclusive property of Meembly. The contract transfers no intellectual or industrial property right, but a non-exclusive, non-transferable licence limited to the term of the subscription and its purpose. Copying, reproducing, reselling, sublicensing, decompiling or reverse-engineering the Platform is prohibited.
Customer Data is and remains the property of the Club. The Club grants Meembly a licence to host, process and display it as needed to provide the Service.
Meembly will use reasonable efforts to keep the Platform available, without this constituting a guaranteed service-level agreement (SLA) unless expressly agreed. Maintenance may be carried out, preferably scheduled.
On termination of the contract, the Club will have a reasonable period to export its data; afterwards, Meembly may delete or anonymise it, save for a legal retention obligation.
The Service is provided "as is" and as available. Meembly does not guarantee specific commercial results (for example, an increase in revenue, members or activity), as these depend on factors outside the Platform. Meembly warrants that it holds the authorisations and licences needed to provide the Service.
To the maximum extent permitted by law, Meembly will be liable only for direct damages caused by wilful misconduct or gross negligence. Indirect damages, loss of profit, loss of business, of data or of opportunity are excluded. Meembly's aggregate liability, on any ground, will not exceed the amount actually paid by the Club in the three (3) months prior to the event giving rise to liability.
Neither party will be liable for non-performance due to force majeure or fortuitous event.
The parties will keep confidential the information exchanged in connection with this relationship and will not disclose it to third parties without prior written consent, save where required by a competent authority. This obligation will survive for the term of the contract and the two (2) years following its termination.
The Club undertakes not to hire or engage, directly or indirectly, staff, collaborators or subcontractors who have provided services to Meembly in connection with this relationship, during the term of the contract and the twelve (12) months following its termination. A breach will entitle Meembly to compensation equal to twelve (12) gross monthly salaries of the affected worker.
The Club may not assign its contractual position or the rights and obligations under the contract without Meembly's prior written consent. Meembly may assign the contract to any company in its group or successor —in particular, to the company that in the future owns the Meembly project— by notifying the Club.
Meembly may suspend or terminate the Service, in whole or in part, in the event of non-payment, breach of these Terms or unlawful use or use that endangers the security or reputation of the Platform or of third parties. The parties may also terminate the contract on the grounds provided by law or by mutual agreement.
Meembly may update these Terms to adapt them to legal, technical or Service changes, informing the Club with reasonable notice. Continued use of the Service after the new Terms take effect implies acceptance; otherwise, the Club may cancel under clause 3.
Communications between the parties will be made in writing to the email addresses provided at sign-up. Those addressed to Meembly will be sent to legal@meembly.com.
These Terms are governed by Spanish law. For the resolution of any dispute, the parties submit, waiving any other jurisdiction that may apply, to the Courts and Tribunals of the city of Madrid, unless a mandatory rule provides otherwise.
By ticking the acceptance box and completing sign-up and payment, the Club declares that it has read, understood and accepted these Terms and the Privacy Policy, expressly including the automatic renewal of the subscription and the authorisation of recurring charges.
For any question about these Terms, write to us at legal@meembly.com.